At Klemheistshop.com, we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner. Please review our shipping and cancellation policy to understand how we handle the delivery of your purchases:
SHIPPING POLICY:
At Klemheistshop.com, we strive to deliver your products as quickly and efficiently as possible. Below are the details of our shipping policy:
- Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and shipped.
- Shipping Methods:
Shipping methods available for your order will be presented at checkout. Delivery times may vary based on the shipping method selected and your location.
- Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method. Free shipping may be available for orders above a certain threshold, which will be specified on our website.
- Tracking Your Order:
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress through our website or the shipping carrier’s site.
- Delivery Issues:
If you experience any issues with delivery, such as a lost or damaged package, please contact our customer service team at info@klemheistshop.com within 14 days of the expected delivery date. We will work with you and the shipping carrier to resolve the issue.
CANCELLATION POLICY:
At Klemheistshop.com, we understand that sometimes you may need to cancel your order. Below are the details of our cancellation policy:
- Cancellation Window:
You can cancel your order within 2 hours of placement. After this window, the order will be processed and cannot be canceled through the website.
- How to Cancel:
To cancel your order, please contact our customer service team at info@klemheistshop.com as soon as possible. Please include your order number and the reason for cancellation in your email.
- Refund Processing:
If your order is successfully canceled within the cancellation window, a full refund will be initiated within 48 hours. Refunds for prepaid orders will be processed back to the original payment method.
- Post-Cancellation:
Please note that once an order is in the shipping process, it cannot be canceled. If you wish to return the item after receiving it, please refer to our Return Policy for further information.
If you have any questions regarding our shipping or cancellation policies, please feel free to contact us at info@klemheistshop.com. We are here to help!